Refund policy

We want you to be happy with your purchase. If something is wrong, contact us and we will put it right.

30-day returns. You may request a return within 30 days of receiving your item. The item must be unused and in its original packaging.

Faulty or incorrect items. If your item arrives damaged, faulty, or is not what you ordered, contact us with your order number and a photo. We will arrange a replacement or a refund.

New Zealand Consumer Guarantees Act. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Refund timing. Approved refunds are returned to your original payment method, usually within 10 business days of the returned item being received.